- I-chatbot iyinoma iyiphi isofthiwe elingisa ingxoxo, kusukela kumamenyu aqondisiwe kuya kubasizi abane-AI yokukhiqiza ekwazi ukuhumusha ulimi lwemvelo nokwenza izenzo eziyinkimbinkimbi.
- Kukhona ama-chatbot asekelwe emithethweni, amagama angukhiye, kanye namamodeli obuhlakani bokwenziwa kanye namamodeli olimi amakhulu, ngalinye linamandla ahlukile, imikhawulo, kanye nezidingo zedatha.
- Ama-Chatbot asevele esetshenziswa ekuhlinzekeni amakhasimende, ukumaketha, imfundo, ukuphathwa komphakathi, ukunakekelwa kwempilo kanye nezindawo zokudlela, ukwenza imisebenzi ngokuzenzakalela amahora angama-24 ngosuku, izinsuku eziyi-7 ngesonto kanye nokunciphisa izindleko ngenkathi kusakha izingozi ezintsha.
- Izinselele ezibalulekile zifaka phakathi imibono engekho, ulwazi olungelona iqiniso, ubumfihlo, ukucwasa, kanye nomthelela wengqondo nomsebenzi, okudinga ukuhlanganiswa kobuchwepheshe nokuqapha kanye nezinhlaka zokuziphatha eziqinile.
Ama-Chatbot asephenduke ubuso bobuhlakani bokwenziwa kwezigidi zabantu. Atholakala kumawebhusayithi, izinhlelo zokusebenza, ezinkundleni zokuxhumana, ezinkundleni zemiyalezo, ngisho nasemathoyizini, ephendula imibuzo, evala ukuthengisa, noma exoxa nje. Kodwa naphezu kokuba khona kwawo kabanzi, kusenokudideka okukhulu ngokuthi ayini ngempela, izinhlobo ezahlukene ezitholakalayo, indlela yokukhetha amamodeli e-AI , kanye nobukhulu bangempela bamakhono awo.
Ngesikhathi esifanayo, ubuchwepheshe obusemuva kwama-chatbot bushintshe kakhulu : sisuke ezinhlelweni ezisekelwe emithethweni eqinile kakhulu saya kuma-ejenti engxoxo asekelwa amamodeli amakhulu olimi akwazi ukukhiqiza umbhalo ofana nomuntu. Lokhu kuvula umhlaba wamathuba... kanye nezingozi, kusukela elwazini olungalungile kuya emthonjeni womsebenzi kanye nempilo yengqondo.
Iyini i-chatbot futhi ihluke kanjani kwi-chatbot ye-AI kanye ne-ejenti ebonakalayo?
Ngolimi lwansuku zonke, sivame ukukhuluma ngama-chatbot, ama-chatbot e-AI, abasizi abangokoqobo, kanye nama-ejenti angokoqobo njengokungathi konke kufana, kodwa akuwona wonke la magama achaza uhlobo olufanayo lobuchwepheshe . Ukuqonda lo mehluko kusiza ekukhetheni ikhambi elifanele lephrojekthi noma inkampani ngayinye.
Incazelo ebanzi kakhulu ye -chatbot yinoma iyiphi isofthiwe elingisa ingxoxo yabantu , kungaba ngamamenyu nezinkinobho ezichazwe ngaphambilini noma i-AI yengxoxo ethuthukisiwe. Lokhu kufaka phakathi konke kusukela ezinhlelweni zefoni zendabuko kuya kubasizi abaphendula kumawebhusayithi, izinhlelo zokusebenza zeselula, imithombo yezokuxhumana, noma i-SMS.
Uma sikhuluma ngama -chatbot e-AI, sibhekisela kulawo athembele ngokusobala kumasu obuhlakani bokwenziwa . Ngokuvamile ahlanganisa ukufunda komshini, ukucubungula ulimi lwemvelo (i-NLP), ukuqonda ulimi lwemvelo (i-NLU), kanye, ngokuya, amamodeli okufunda okujulile aqeqeshwe emibhalweni eminingi. Ngenxa yalokhu, ayakwazi ukuhumusha imibuzo ebuzwe ngolimi lwemvelo, abone izinhloso kanye nezincazelo, afunde kokuhlangenwe nakho, futhi akhiqize izimpendulo eziguquguqukayo nezingokwemvelo.
Esinye isinyathelo esiqhubekayo ama-ejenti abonakalayo, angagcini nje ngokuxoxa kodwa futhi enza . Ngaphezu kwe-AI yengxoxo kanye nokufunda okujulile, avame ukuhlanganisa ukuzenzekela kwenqubo yerobhothi (i-RPA) noma ezinye izinhlelo zasehhovisi elingemuva. Lokhu kubavumela ukuthi benze izenzo eziqondile ngaphandle kokungenelela komuntu: ukuguqula ukubhukha, ukucubungula inkokhelo, ukushintsha i-aphoyintimenti, noma ukuqala ukuhamba komsebenzi kwangaphakathi ngemva kokuqonda inhloso yomsebenzisi.
Isibonelo esilula sibonisa umehluko: uma umuntu ebuza ngesimo sezulu sakusasa, i-chatbot yendabuko inganikeza isibikezelo kuphela uma umsebenzisi elandela umusho othize ovela kumenyu yayo. I-chatbot ye-AI izoqonda imibuzo eminingi evulekile efana nokuthi "Isimo sezulu sizoba njani kusasa?" futhi izophendula ngokuthi lizona. I-ejenti ebonakalayo, ngaphezu kokuxwayisa ngemvula, ingaphakamisa ukusetha i-alamu kusenesikhathi ukuze ibikezele ukuminyana kwezimoto, noma iphathe ngisho nokuqokwa okuhleliwe kabusha kolunye uhlelo.
Umlando omfushane wama-chatbot: kusukela ku-ELIZA kuya kumamodeli akhiqizayo
Umqondo wokuthi umshini uxoxe nomuntu awumusha. Eqinisweni, imvelaphi yenkolelo-mbono yama-chatbot isukela ngo-1950 , lapho u-Alan Turing efaka isivivinyo sakhe esidumile: uma uhlelo lukwazi ukuxoxa ngokubhala nomuntu kuze kube yilapho ijaji lingakwazi ukuhlukanisa ukuthi ubani ongubani ngokusekelwe kuphela ezimpendulweni, singacabanga ukuthi umshini ubonisa ubuhlakani.
Ngo-1966, uSolwazi uJoseph Weizenbaum wethula i-ELIZA, eyayibhekwa njenge-chatbot yokuqala emlandweni . Yayilingisa umelaphi futhi yasebenza ngokusesha amagama angukhiye kulokho umsebenzisi ayekuthayipha ukuze akhiqize izimpendulo ezichazwe kusengaphambili, njengokuthi "Ngitshele okwengeziwe ngomndeni wakho" uma ithola igama elithi "umama." U-Eliza wayengakuqondi okuqukethwe, kodwa kwakha umbono oqinile wokuqonda, okwamangaza ngisho noWeizenbaum uqobo.
Ngemva nje kwalokho , kwavela uPARRY, owadalwa ngo-1972 ngudokotela wezifo zengqondo uKenneth Colby , owayelingisa isiguli esinovalo. Amanye amaphrojekthi okuqala ayehlanganisa i-CYRUS, eyayimele uNobhala Wezwe wase-US owayenguNobhala Wezwe uCyrus Vance futhi yavuselela isizindalwazi sayo ngezindaba, kanye ne-Racter, eyayithandwa ngawo-80 njengohlelo lokuxoxa.
Maphakathi nawo-90 , kwavela i-ALICE, i-chatbot esekelwe kulimi lwe-AIML (Artificial Intelligence Markup Language) . Njengo-ELIZA, yayisebenza ngamaphethini nezimpendulo ezichazwe ngaphambilini, kodwa yayihlanganisa amashumi ezinkulungwane zezigaba zolwazi. Intuthuko yayo yaveza umphakathi wonke wama-"Alicebots" futhi yabonisa ukuthi, ngesethi enhle yemithetho, i-bot ingaba yinto ekholisayo ngokumangazayo ezingxoxweni ezigxile kuzo.
Ngasekupheleni kweminyaka yama-90, kwaqalwa i-Jabberwacky, eyaqala ukufunda izimpendulo ezingxoxweni nabasebenzisi ngesikhathi sangempela, futhi phakathi neminyaka yama-2000 kanye nama-2010, imincintiswano efana ne-Loebner Prize noma i-Chatterbox Challenge yanda, igxile ekuvuzeni ama-bot alingisa kangcono umuntu ezivivinyweni eziphefumulelwe ukuhlolwa kwe-Turing.
Ngesikhathi esifanayo, kwavela amapulatifomu nezinhlaka ezifinyelelekayo (njengezinjini zeWatson, LUIS, kanye neDialogflow, kanye nezinsizakalo ezifana ne-collect.chat, chatfuel, kanye ne-FlowXO), okunciphisa kakhulu izithiyo zobuchwepheshe ekudaleni ama-chatbot amahle ngaphandle kwamaqembu amakhulu okuthuthukisa. Lokhu kwasiza izinkampani nabasebenzisi ukuthi baqale ukusebenzisa ama-bot ngale kakhulu kwezemfundo.
Inguquko yangempela yeza namamodeli amakhulu olimi (ama-LLM) asekelwe kuzakhiwo ze-transformer . Izinhlelo ezifana ne-GPT, kanye nemikhiqizo yezentengiselwano efana ne-ChatGPT, i-Gemini, i-Claude, ne-Grok, zibonise ukuthi kungenzeka ukugcina izingxoxo eziguquguqukayo, ukukhiqiza imibhalo eyinkimbinkimbi, kanye nokuzivumelanisa kalula nemisebenzi eminingi ngaphandle kokuqeqeshwa okukhethekile. Lawa mamodeli aveze isizukulwane esisha sama-chatbot akhiqizayo, akwazi ukuphendula, ukufingqa, ukuhumusha, ukubhala ikhodi, ngisho nokucabanga ngaphakathi kwemingcele ethile, futhi aveza izingozi njengamamodeli esithunzi.
Izinhlobo eziyinhloko zama-chatbot ngokuya ngobuchwepheshe bawo
Ukuze uqonde kangcono ukuthi yini ongayilindela ku-bot, kuyasiza ukuhlukanisa phakathi kwezinhlobo ezahlukene zama-chatbot ngokusekelwe ekwakhiweni kwawo kanye nokucabanga kwawo . Empeleni, izixazululo eziningi zihlanganisa izinto ezivela ezindleleni ezahlukene, kodwa lokhu kuhlukaniswa kunikeza isiqondiso.
Ama-chatbot asekelwe emithethweni noma asekelwe kumenyu
Ama- chatbot asekelwe emithethweni ayindlela elula yokwenza izingxoxo ngokuzenzakalela . Asebenza njengezihlahla zezinqumo: anikeza izinkinobho, izinketho zemenyu, noma imibuzo echazwe kusengaphambili, futhi umsebenzisi uhamba ngazo aze afinyelele impendulo noma isenzo asidingayo. Indlela ngayinye ihlelwe kusengaphambili, futhi i-bot "ayiqondi" ulimi olukhululekile.
Kule ndlela, umbuzo ngamunye noma inhlanganisela yezinketho ihlotshaniswa nempendulo ethile . Bonke abasebenzisi abakhetha inketho efanayo bathola umphumela ofanayo. Lezi zinhlelo zishesha ukusethwa kuma-FAQ alula, kodwa zilinganiselwe kakhulu uma izici eziningi ezingaziwa, imibuzo engalindelekile, noma izidingo ezishintshayo zisebenza.
Enye indlela ewusizo yi- chatbot ye-ITR (Interactive Text Response), noma esuselwe kumamenyu nezinkinobho , esetshenziswa kabanzi kumawebhusayithi nasezinkundleni zemiyalezo. Lezi zinikeza izimpendulo ezisheshayo ngesimo sezinkinobho, ziguqula ingxoxo ibe uhambo oluqondisiwe. Zilungele imisebenzi elula njengokuhlola amashejuli, izimo eziyisisekelo ze-oda, noma ukuphatha ukubhukha okujwayelekile.
Ama-chatbot asekelwe kumagama angukhiye
Ama-chatbot abizwa ngokuthi ama-declarative noma asekelwe kumagama angukhiye azama ukuhamba ibanga elide kunesihlahla sesinqumo . Ahlaziya umbhalo ofakwe ngumsebenzisi, athole amagama angukhiye athile (njengokuthi "sebenzisa i-akhawunti", "shintsha iphasiwedi", noma "isimo sokuthumela"), bese ebuyisela impendulo ehlobene nalawo magama angukhiye.
Le ndlela incike emasu okubona amagama angukhiye ukuze kutholakale inhloso, isihloko, noma ngisho nemizwa . Isibonelo, uma umsebenzisi ethayipha ukuthi "Ngiyivula kanjani i-akhawunti yami?", i-bot ithola ukuthi "yenza i-akhawunti yami isebenze" bese iphendula ngesiqondiso sesinyathelo ngesinyathelo. Kuseyisistimu ehlelwe kusengaphambili, kodwa eguquguqukayo kancane ngoba ivumela ukuhlukahluka okuthile endleleni umbuzo obekwa ngayo.
Naphezu kwalokhu kuguquguquka, lawa ma-bot asebenza kahle kuphela ngaphakathi kwezihloko nezinkulumo ithimba elizihlelile futhi lazilungiselela . Uma ephambuka kulolu hlaka, avame ukungasebenzi kahle noma ukuphinda izimpendulo ezijwayelekile ezikhungathekisa umsebenzisi.
Ama-Chatbot anobuhlakani bokwenziwa kanye namamodeli okukhiqiza
Ngokuvuthwa kokufunda komshini nokufunda okujulile, kuye kwavela ama-chatbot anamandla kakhulu ahlanganisa i-NLP, i-NLU, kanye nokukhiqizwa kolimi lwemvelo (i-NLG) . Esikhundleni sokumane bafanise amaphethini, balinganisela ukuthi umsebenzisi usho ukuthini, ukuthi yiluphi ulwazi olufanele, nokuthi bangabhala kanjani impendulo ehambisanayo, yegama negama.
Ama-Chatbot asekelwe kumamodeli akhiqizayo ngokuvamile asebenzisa amamodeli amakhulu olimi aqeqeshwe kuma-corpora ombhalo omkhulu . Lokhu kuwavumela ukubamba izingxoxo ezivulekile, ashintshe izihloko ngokushelela, ahumushe ukugcona okulula, imibono, kanye nezincazelo ezihlukile, futhi aguqule ngisho nethoni yawo. Isibonelo, uma ebhekene nomyalezo onjengokuthi "Ngiyazi ukuthi sekuyisikhathi sokuphuthuma, kodwa ngingakuthola nini ukudla kwami?", angaqonda ireferensi yomongo (isikhathi sokuphuthuma) futhi aphendule ngokulinganisa okunengqondo kanye nencazelo ecacile.
Empeleni, lezi zinhlelo zingaxhuma nezinye izinsizakalo : izinjini zokusesha zewebhu, izinjini zokukhiqiza izithombe, izizindalwazi zangaphakathi, ama-ERP, noma ama-CRM. Ngenxa yalokhu, i-chatbot yesimanje ayiphenduli nje imibuzo kodwa futhi ingafuna ulwazi olusha, ikhiqize izithombe uma kudingeka, noma iqalise izenzo ezinhlelweni zebhizinisi.
Kodwa-ke, la mandla afika ngentengo: adinga idatha eningi ukuze aqeqeshwe futhi angakwazi "ukucabanga" izimpendulo . Okusho ukuthi, angakhiqiza izincazelo ezizwakala zinengqondo kodwa zingamanga noma zinganembile. Lapho lokhu okuqukethwe okungcolisiwe kusetshenziswa futhi kusatshalaliswa, kwaziwa ngokuthi "i-botshit," uhlobo olushibhile nolusakazekile lolwazi olungalungile olukhiqizwa yi-AI.
Ukusetshenziswa kanye nokusetshenziswa kwama-chatbot ezinkampanini nasezinhlanganweni
Ngokuthuthuka kwezobuchwepheshe, ama-chatbot asuke emalabhorethri aya kuzo zonke izinhlaka. Namuhla, asetshenziswa ezinkampanini ezinkulu, kuma-SME, ekuphathweni komphakathi, emfundweni, kwezempilo, nasezitolo zokudlela. Inzuzo yawo eyinhloko ukwenza ngokuzenzakalela ukuxhumana okuphindaphindiwe nabasebenzisi, amakhasimende, iziguli, noma abafundi.
Indawo ejwayelekile isevisi yamakhasimende nokusekelwa . Amabhange, izinkampani zomshuwalense, izindiza, iziteshi zamahhotela, abathengisi abaku-inthanethi, opharetha bezokuxhumana, kanye nezinkundla zemidiya basebenzisa ama-bot ukuphendula imibuzo evame ukubuzwa, ukuqondisa izinqubo, ukusingatha izikhalazo ezilula, noma ukudlulisela imibuzo ku-ejenti efanele yabantu. Ezimweni eziningi, i-bot isebenza njengezinga lokuqala lokusekela, ihlunga imibuzo futhi inciphise umthwalo womsebenzi wezikhungo zezingcingo, okuyisihluthulelo sokuthuthukisa ukwaneliseka kwamakhasimende.
Izinhlelo zokusebenza zezokuxhumana kanye nemiyalezo sezibe yiziteshi zemvelo zalaba basizi . I-Facebook Messenger yavula ipulatifomu yayo kuma-bots ngo-2016, futhi amashumi ezinkulungwane adalwe phakathi nezinyanga; I-WhatsApp iphinde yasungula izinhlelo zokuhlola nemikhiqizo emikhulu efana ne-KLM kanye ne-Aeroméxico, ezazivele zinikeza ulwazi lwendiza kanye namapasi okugibela ngengxoxo. Izinsizakalo ezifana ne-WeChat bezilokhu zihlanganisa izinhlelo zokusebenza ezincane kanye nama-bots engxoxo kuzo zonke izinhlobo zemisebenzi iminyaka eminingi.
Emkhakheni wezohwebo lwe-e-commerce kanye nokumaketha , ama-chatbot asetshenziselwa ukukhulisa amakhasimende, ukuncoma imikhiqizo, ukuqalisa imikhankaso eyenzelwe wena, ukuqoqa impendulo noma ukwenza izinhlolovo ezimfushane, nokuqondisa inqubo yokuthenga. Angaqala izingxoxo esebenzisa amagama angukhiye, aphendule kumazwana ezinkundleni zokuxhumana, noma aqalise imikhankaso yokukhetha ukungena nge-imeyili ezenzakalelayo nelandelekayo; ayithuluzi lemvelo lokumaketha nge-inthanethi.
Kunemikhakha lapho umthelela wayo ubonakala khona kakhulu. Embonini yezindawo zokudlela, isibonelo, amapulatifomu afana ne-OlaClick anikeza ama-bots e-WhatsApp akhethekile ezindaweni zokudlela namabha . Lawa angaphatha ama-oda, ukubhukha, imibuzo mayelana namahora okuvula, ukubuyiselwa kwenqola eshiywe, kanye nezaziso zesimo se-oda. Ukuhlanganiswa namamenyu edijithali, izinkokhelo, kanye nokulandelela kuvumela izikhungo eziningi ukwandisa ama-oda ngamaphesenti angama-40 ngaphandle kokwengeza abasebenzi.
Ama-Chatbot ekuphathweni komphakathi, emfundweni kanye nakwezepolitiki
Izikhungo zomphakathi nazo zithole ukuthi umsizi oqeqeshiwe kahle osebenza nge-inthanethi anganciphisa kakhulu umthwalo wenkonzo yamakhasimende mathupha nangocingo . Isibonelo esichazayo umsizi othunyelwe ezinqubweni zokhetho ezifana nokhetho lwePhalamende lase-Andalusia noma uKhetho Olujwayelekile lwaseSpain, oluvumela noma yisiphi isakhamuzi ukuthi sibuze ngolimi lwemvelo mayelana nezinsuku zokugcina, izinqubo, noma izidingo futhi sithole ulwazi olufanele ngenxa yezinjini zokusesha ezichazayo.
Emkhakheni wezemfundo, ama-chatbot asetshenziselwa ukusekela othisha nabafundi . Ezinye izikhungo ziwahlanganisa kumapulatifomu azo okufunda nge-elekthronikhi noma i-LMS ukuphendula imibuzo mayelana nokubhalisa, izinsuku zokugcina zokuhlola, ukufinyelela ezintweni zokwakha, noma izinkinga zobuchwepheshe, futhi ziyisibonelo sama- ejenti e-AI kwezemfundo . Amanye asetshenziswa njengabafundisi abangochwepheshe abaphakamisa imisebenzi, ababuza imibuzo, abalungisa izivivinyo ezilula, noma abasiza ukulungiselela izivivinyo.
Lawa ma-bot angenza imisebenzi yokuphatha (ukuphathwa kwekhalenda, izikhumbuzo, i-imeyili), aphendule imibuzo evame ukubuzwa, anikeze ukwesekwa okushukumisayo, noma asize abasebenzisi basebenzise amakhono athile , njengengxoxo ngolimi. Amathuluzi afana ne-Duolingo noma ama-chatbot afana ne-"Soy Diego" noma i-"Soy María" avumela abasebenzisi ukuthi basebenzise iSpanishi ngokulungisa amaphutha esipelingi kanye nohlelo lolimi ngesikhathi sangempela, okuwusizo kakhulu ekufundeni okuziqondisayo.
Emakilasini nasezikoleni, ama-chatbot asebenza njengabaxhumanisi abasebenzisanayo abatholakala amahora angama-24 ngosuku, izinsuku eziyi-7 ngesonto , ikakhulukazi awusizo ekuxazululeni imibuzo ephindaphindwayo, esezingeni eliphansi yokuqonda kanye nokukhulula othisha emisebenzini yokudala noma eyinkimbinkimbi. Emindenini, angaba yindlela elula yokuthola ulwazi mayelana namashejuli, izinqubo zokwamukelwa, noma izinsizakalo zesikole ngaphandle kwesidingo sokushaya ucingo noma ukuvakashelwa mathupha.
Enkundleni yezepolitiki, kuye kwavela ngisho “nabezombusazwe abangokoqobo,” njenge-SAM eNew Zealand kanye ne-Leader Lars eDenmark , abaklanyelwe ukuxoxa ngezinkinga zomphakathi, ukuqoqa imibono yezakhamuzi, nokuchaza izinhlelo zenqubomgomo. Ngenkathi kusesezivivinyo, zivula umnyango wezinhlobo ezintsha zokubamba iqhaza futhi ziphakamisa imibuzo yokuziphatha mayelana nokumelwa, ukuphathwa kabi, kanye nokucaca kwe-algorithm.
Ama-Chatbot empilweni, enhlalakahleni kanye nempilo yengqondo
Ukunakekelwa kwezempilo kungenye insimu lapho ama-chatbot eseqalile ukuthola ukuthandwa okukhulu. Izinhlangano eziningi zisebenzisa abasizi bezingxoxo ukusiza ukuthola izikhungo zezempilo, ukuphatha ama-aphoyintimenti, ukunikeza ulwazi mayelana nemithi, noma ukuphendula imibuzo elula mayelana nezimpawu , uma nje kungezona izimo eziphuthumayo.
Ngesikhathi sobhubhane lwe-COVID-19, isibonelo, i-WHO kanye nohulumeni waseNdiya babambisene ne-WhatsApp ukwethula ama-chatbot aphendula imibuzo mayelana nesifo , izimpawu, izindlela zokuvimbela, kanye nemikhawulo yokuhamba. Lawa mathuluzi asizile ekunciphiseni ukucindezeleka emigqeni yocingo futhi ahlinzeka ngolwazi oluqinisekisiwe ngezinga elikhulu.
Ngaphakathi kwensimu yezempilo yengqondo, ama-chatbot aklanyelwe ukunikeza ukwesekwa okuyisisekelo ngokomzwelo noma amasu okubhekana nesimo sengqondo avele , njenge-Woebot, i-Wysa, i-Vivibot, ne-Tess. Ngokuvamile asekelwe kumamodeli engxoxo aqondiswayo aphefumulelwe ukwelashwa kokuqonda nokuziphatha, ukuphakamisa izivivinyo zokuzindla, ukuhlela kabusha imicabango, noma ukulandelela imizwa.
Izifundo eziningana zibonisa ukuthi abantu bavame ukwabelana ngemizwa enzima kalula nge-chatbot kunakumapulatifomu ezokuxhumana avulekile ngoba bazizwa bengaziwa kakhulu futhi behlulela kancane. Kwezinye izimo, abasebenzisi baze balinganise izimpendulo zala ma-bot njengezinozwela kakhulu kunezochwepheshe abathile, yize lokhu kungaba umbono obandlulula.
Kodwa-ke, ukusetshenziswa kwama-chatbot empilweni yengqondo kuthwala izingozi ezinkulu: ukucwasa ngokwe-algorithm, ubumfihlo bedatha, ukuntuleka kokubhekwa kwabantu, kanye nokusabela okunganele ezimweni zenhlekelele . Ukuhlolwa kwakamuva kwama-chatbot amakhulu ezentengiselwano kubonise ukuthi awekho ahlangabezana njalo nezindinganiso zokuphepha udokotela angawadinga lapho ebhekana nokudalulwa kwemibono yokuzibulala noma ezinye izimo eziphuthumayo zengqondo.
Amacala afana nalawo e -National Eating Disorders Association e-United States, athathe indawo yocingo lwayo losizo lwabantu nge-chatbot futhi kwadingeka ayihoxise ngemuva kokunikeza iseluleko esiyingozi , abonisa ukuthi lezi zinhlelo azikwazi ukuthatha indawo yochwepheshe ezimweni ezibucayi nokuthi kufanele zisetshenziswe njalo ngezinqubo ezicacile zokudlulisela izinsizakusebenza zabantu ezimweni eziyingozi.
Izinzuzo zama-chatbot nezinzuzo zamabhizinisi nabasebenzisi
Naphezu kwemikhawulo yawo, ama-chatbot aklanywe kahle anikeza izinzuzo ezicacile kokubili amabhizinisi kanye nabasebenzisi bokugcina . Lokhu kuchaza ukukhula kwawo okuqhubekayo kokusetshenziswa kuzo zonke izinhlaka.
Okokuqala, banikeza ukutholakala okuqhubekayo amahora angama-24 ngosuku, izinsuku eziyi-7 ngesonto, into engenakwenzeka ukuyigcina nabasebenzi bodwa ngaphandle kwezindleko ezinkulu. I-bot ingaphendula ekuseni kakhulu, ngezimpelasonto, noma ngamaholide ngesivinini esifanayo nesangesikhathi samahora ebhizinisi, ngaleyo ndlela ithuthukise ulwazi lwamakhasimende.
Ngaphezu kwalokho, bangakwazi ukusingatha izingxoxo eziningi ngesikhathi esisodwa . Nakuba i-ejenti engumuntu inqunyelwe ukuphatha ukuxhumana okumbalwa ngesikhathi esisodwa, i-chatbot ingaphatha amakhulu noma izinkulungwane, imunce isidingo esikhulu (ukuthengisa, imikhankaso, izehlakalo eziningi) futhi ivimbele imigqa yokulinda noma ukugcwala kwemigqa.
Zisiza futhi ukunciphisa izikhathi zokuphendula futhi zenze ikhwalithi yesevisi ibe sezingeni elifanayo . Ezimweni zebhizinisi, lokhu kuholela esithombeni somkhiqizo esingcono, ukwethembeka okukhulu kwamakhasimende, kanye nokonga izindleko zokusebenza. Kuma-SME, lapho kungekho khona izikhungo ezinkulu zokushaya ucingo, i-chatbot enhle ingenza umehluko phakathi kokukwazi ukunikeza ukwesekwa okunengqondo noma ukungakwazi nhlobo.
Elinye iphuzu elibalulekile ukuthi baqopha futhi bahlele idatha yokusebenzisana . Lolu lwazi lubaluleke kakhulu ekutholeni izinkinga eziphindaphindayo, ekuthuthukiseni imikhiqizo, ekulungiseni izinqubo zangaphakathi, noma ekucebiseni amamodeli okubikezela. Ama-bot amaningi ahlangana nama-CRM ukuze abeke ama-lead, ahlukanise izethameli, noma aqalise izenzo ezenzakalelayo ngokusekelwe ekuziphatheni komsebenzisi.
Ukulinganiselwa, izingozi, nezinkinga ezivamile zama-chatbots
Akuzona zonke izinzuzo. Ama-chatbot amaningi amanje awafinyeleli amandla awo aphelele ngenxa yamaphutha okuklama, ukuntuleka kwedatha, noma ukuqonda okungekuhle kwengxoxo . Ama-bot asekelwe emithethweni eqinile, isibonelo, ayaphela ngokushesha nje lapho umsebenzisi ephambuka kuskripthi esihlosiwe noma engazi kahle ukuthi iyiphi inketho okufanele ayikhethe.
Ngisho namamodeli athuthukile okukhiqiza enza amaphutha amakhulu. Nakuba enekhono elikhulu ekukhiqizeni umbhalo ocacile, awahlali enembile ngokweqiniso futhi angasungula amagama, izinsuku, noma imicimbi uma ukuqeqeshwa kwawo kungabhekisi isimo esithile. Lokhu kuthambekela "kokubona izinto ezingekho emthethweni" kuyinkinga ikakhulukazi emikhakheni ebucayi njengezezimali, ezempilo, noma iseluleko sezomthetho.
Ngokuphathelene nokuphepha, ama-chatbot aletha izinselelo ezinkulu mayelana nokuvikelwa kwedatha, ukubethela, kanye nokulawula ukufinyelela , okwenza ukuphathwa kwezingozi kube yinto ebalulekile . Uma egcina imilando yengxoxo equkethe ulwazi lomuntu siqu, le database iba yisisulu esikhangayo kakhulu sabahlaseli. Ngaphezu kwalokho, lapho besebenza kumapulatifomu ezinkampani zangaphandle (imiyalezo, amanethiwekhi omphakathi), kumele bahambisane nezinqubomgomo zalezo zinsizakalo, ezingase zihluke ezindinganisweni zenhlangano ephethe i-bot.
Kukhona futhi ingozi yokusetshenziswa kabi kwama-chatbot ukuthumela ugaxekile, i-phishing, noma i-propaganda yezepolitiki . Ama-bot aklanyelwe ukuzenza abantu bangempela, abanobuntu obuthuthukisiwe kanye namaphethini okuziphatha athembekile, angasakaza izindaba ezingamanga, alawule izingxoxo, noma akhiqize umuzwa wokuvumelana ongamanga ("ubufakazi bomphakathi bokwenziwa") ngezinga elikhulu nangezindleko eziphansi.
Okokugcina, ezingeni lezenhlalo nelobungcweti, ukuzenzekela kwemisebenzi yokuxoxa akuthinti nje imisebenzi ephindaphindwayo. Ama-chatbot athuthukile aqala ukuncintisana emisebenzini yokudala nesekelwe olwazini , njengokubhala amakhophi, ukubhala imibiko, kanye nokuhlela, okudala izingxoxo mayelana nekusasa lomsebenzi, ikhwalithi yomsebenzi, kanye nokuqoqwa kwamandla ezomnotho ezandleni zamapulatifomu ambalwa amakhulu obuchwepheshe.
Umthelela empilweni yengqondo, ukuzihlukanisa kanye "nokuphazamiseka kwengqondo kwe-chatbot"
Ukuxhumana isikhathi eside nama-chatbot, ikakhulukazi lawo aklanyelwe ubungani noma ingxoxo evamile, kunemiphumela yengqondo ucwaningo oluqala ukuyihlola ngokujulile . Nakuba ingaba umthombo wokusekela ngezikhathi zesizungu, kukhona futhi nengozi yokuzihlukanisa nokuxhumana nabantu bangempela.
Kuye kwaphawulwa ukuthi abanye abantu abasengozini ngokomzwelo bavame ukubhekisela kuma-bot ezingeni elithile lokuqonda noma inhloso abangenayo , okubenza bathuthukise izinkolelo ezingezona ezingokoqobo ngamakhono abo noma ulwazi abalunikezayo. Lokhu kuyakhathaza kakhulu lapho imodeli iveza okuqukethwe okuyimfihlo noma okungamanga ngaphandle kokuba umsebenzisi abe namathuluzi okukuhlola ngokujulile.
Ucwaningo lwakamuva lukhuluma ngisho nange- "chatbot psychosis" kubasebenzisi abathambekele ekucabangeni okukhohlisayo noma okunobuqili . Ngokuchitha amahora amaningi bexhumana nohlelo, ngokuklama, oluzama ukugcina ingxoxo futhi olungalungisi amaphutha ngaso sonke isikhathi, umsebenzisi angaqinisa ukucwasa okukhona futhi ahlukane kakhulu neqiniso elihlanganyelwe.
Ngaphezu kwakho konke lokhu kunezinkinga zesakhiwo zobumfihlo, ukucwasa, kanye nokuntuleka komthethonqubo . Amamodeli aqeqeshwa kumasethi amakhulu edatha avame ukuqukatha ukucwasa komlando noma kwamasiko, okungaholela ekuphenduleni okubandlululayo noma okungafanele emaqenjini athile. Ngaphezu kwalokho, ukuqoqwa okukhulu kwedatha yengxoxo kuphakamisa imibuzo mayelana nokuthi ubani olawula lolu lwazi, ukuthi lusetshenziswa kanjani, nokuthi ngaziphi izinjongo.
Ngenxa yalezi zizathu, ochwepheshe abaningi bagcizelela ukuthi ama-chatbot ezempilo yengqondo kufanele abhekwe njengamathuluzi ahambisanayo, hhayi njengokufaka esikhundleni sokunakekelwa kochwepheshe , nokuthi kubalulekile ukusungula imingcele ecacile, ukuhlolwa okuzimele, kanye nezindlela zokuqapha okuqhubekayo kwabantu.
Uma sibheka lolu hambo lonke, kusukela ku-ELIZA kuya kumamodeli akhiqizayo amanje, kusobala ukuthi ama-chatbot asuke kanjani ekubeni yizinto ezingavamile zelebhu aze abe yizingxenye ezibalulekile zobudlelwano phakathi kwabantu nezinhlelo zedijithali; asenezinkinga eziningi kanye nezingozi, kodwa, aklanywe kahle futhi asetshenziswa ngokuhlakanipha, angobunye bobuchwepheshe obunamandla amakhulu okuguqula indlela esithola ngayo ulwazi, sisebenza, sifunda, futhi sicele usizo ngaphakathi nangaphandle kwezinhlangano.
